faqs & policies
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returns & exchanges
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shipping, delivery, & tracking
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product
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size guides
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contact us
topics

returns & exchanges
Title

shipping, delivery, & tracking
Title

product
Title

payment
Title

size guides
Title

contact us
returns & exchanges

what is your returns & exchanges policy?

Bras: New, unworn, unwashed, undamaged, and non-final sale bras may be returned for store credit only. 


Free Returns on orders over $75: 

  • For orders under $75, the original shipping fee (if applicable) is non-refundable. You’ll receive store credit for your item total (including tax), excluding original shipping costs.
  • For orders over $75, you’ll receive store credit for the full order amount, including any original shipping fees.


Free Exchange: Ordered the wrong bra size? No problem—we’re happy to offer one free exchange per order. 


Final Sale: All underwear and items labeled as Final Sale are non-returnable and non-exchangeable.


Return/Exchange Window: Returns or exchanges are not accepted after 14 days from the delivery date.


Damaged Items: Please send a photo of the damaged item along with your order details to info@wearonion.com, and we’ll be happy to help you find a resolution. Please note that we’re only able to accept claims for damaged items within 14 days of delivery.


Lost/Stolen Packages: If you still haven’t received your package 48 hours after it’s marked as delivered, email us at info@wearonion.com with your order number in the subject line, and we’ll help investigate.

 

Please note we are not liable for packages marked as delivered. If you believe your package was misdelivered or stolen, we recommend filing a claim directly with the carrier.


To begin a return or exchange, please email us at info@wearonion.com to begin the process. 
 

what is your return policy? 

Let’s find a perfect fit. All regular-priced bras are eligible for return for store credit or exchange within 14 days of delivery, as long as they’re unwashed, unworn, undamaged, and not marked as final sale. Please note that we do not offer refunds at this time.

 

For more details on eligibility, timelines, and how to start your return, click here to view our Return Policy or email us at info@wearonion.com to begin the process.

 

All underwear purchases are final sale. 

can I return or exchange underwear orders? 

For sanitary reasons, all underwear are final sale.

 

Not sure about sizing, fit, or fabric? We’ve got you! Just send us an email or DM us on Instagram—we’re always happy to help.

can I exchange my bra for a different size?

Yes! We want to make sure your bra fits just right. All regular-priced bras are eligible for one free exchange per order within 14 days of delivery on items that are unwashed, unworn, undamaged, and non-final sale. To start the process, simply email us at info@wearonion.com.

received a damaged item?

We’re so sorry about that and want to make it right. Please send a photo of the damaged item along with your order details to info@wearonion.com, and we’ll be happy to help you find a resolution. Kindly note that we’re only able to accept claims for damaged items within 14 days of delivery.

how long will it take to process my exchange? 

Once your exchange package is on its way back to our warehouse, the exchange process begins. Please allow up to 5 business days from the date your return tracking shows Delivered for us to process it.

 

After that, we’ll ship your new item:

  • Within Canada: Arrives in 2–7 business days
  • In the US: Arrives in 5-7 business days

is my shipping cost refunded if I return my order? 

On orders under $75, original shipping charges are non-refundable. You’ll receive store credit for your cart total, including tax, excluding shipping fees.
 

On orders over $75, you’ll receive store credit for the full order amount, including any shipping charges.
shipping, delivery, & tracking

shipping & delivery info

Processing Times

 

Please allow 1–3 business days for order processing.

 

Orders placed on weekends will be processed on the following Monday or Tuesday, depending on holidays and order volume.

 

Once your order has been shipped, you will receive an email with your tracking information. 


Shipping Rates & Delivery: 


Estimated delivery times once your package leaves the warehouse:

  • Canada 
    • Delivery Time: 2 - 7 business days 
    • Shipping Fee: $10 CAD (Standard Shipping)
    • Free Shipping on orders over $75 CAD
  • USA
    • Delivery Time: 5 - 7 business days 
    • Shipping Fee: $7.90 USD (Standard Shipping)
    • Free Shipping on orders over $75 USD


We’re working hard to offer international shipping! For now, we ship to Canada and the US, but stay tuned—we’ll be coming to you soon!  ;) 


While we do our best to ensure your package arrives within these time frames, unexpected delays can occur due to factors beyond our control (e.g., weather, courier delays, weekends, holidays, etc.).


Please double-check your shipping address before placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete address details provided by the customer. 


Lost or Stolen Packages 

 

Your package may have been delivered to a mailroom, building doorman, concierge, or even a neighbour who accepted it on your behalf. Please check with them first.

 

If you still haven’t received your package 4 business days after it’s marked as delivered, email us at info@wearonion.com with your order number in the subject line, and we’ll help investigate.

 

Please note: We are not liable for packages marked as delivered. If you believe your package was misdelivered or stolen, we recommend filing a claim directly with the carrier.

how much is shipping? 

We’re thrilled to offer you free shipping on all Canadian and US orders over $75.

 

For orders under $75, shipping rates are calculated based on your destination. Simply enter your shipping details at checkout to get an accurate shipping estimate.

can I track my order? 

After placing your order, please allow 1–3 business days for processing. Once your order has shipped, we’ll send you an email with your tracking details.

how long does shipping take? 

After placing your order, please allow 1–3 business days for processing. Once your order has shipped, you’ll receive an email with your tracking details.

 

Estimated Shipping Times:

  • Within Canada: 2–7 business days
  • In the US: 5-7 business days

While we do our best to ensure your package arrives within these time frames, unexpected delays can occur due to factors beyond our control (e.g., weather, courier delays, weekends, holidays, etc.).

do you ship internationally? 

We’re working hard to offer international shipping! For now, we ship to Canada and the US, but stay tuned—we’ll be coming to you soon!  ;)

can I change the shipping address on my order? 

Our warehouse team is working quickly to get your order to you, so we can't always guarantee that we’ll be able to edit the shipping address once your order is placed.

 

Please double-check that your shipping address is correct before completing your order. If you've already placed your order and need to make a change, feel free to email us at info@wearonion.com, and we'll let you know if an update is possible.

my package says “delivered” but I still haven’t received it. What should I do? 

Your package may have been delivered to a mailroom, building doorman, concierge, or even a neighbour who accepted it on your behalf. Please check with them first.

 

If you still haven’t received your package 4 business days after it’s marked as delivered, email us at info@wearonion.com with your order number in the subject line, and we’ll help investigate.

 

Please note: We are not liable for packages marked as delivered. If you believe your package was misdelivered or stolen, we recommend filing a claim directly with the carrier.
product

how do I choose my correct size? 

Check out our Size Guide to find the perfect fit. You can also email or DM us on Instagram if you’re unsure! 

received a damaged item? 

We’re so sorry about that and want to make it right. Please send a photo of the damaged item along with your order details to info@wearonion.com, and we’ll be happy to help you find a resolution. Kindly note that we’re only able to accept claims for damaged items within 14 days of delivery.

how should I care for my intimates? 

All of our intimates are machine washable. For specific care instructions, please refer to the product page of each item.
payment

how do I use a discount code? 

At checkout, you’ll find a field to enter your discount code. Please note, only one discount code can be applied per order.

how do I apply my gift card? 

At checkout, you’ll find a field to enter your gift card information.
size guides

bra size guide

Bra sizing

null

Band Size

null

null

null

Cup Size

32

34

36

38

A

S

S

M

L

B

S

S

M

L

C

S

M

L

XL

D

S

M

L

XL

DD

S

L

XL

XL

E/DDD

M

L

XL

XL

Underbust sizing (in/cm)

Onion size

S

M

L

XL

Underbust (in)

26"-28"

29"-31"

31.5"-32.5"

33"-34.5"

Underbust (cm)

66-71 cm

72-79cm

80-83 cm

84-88 cm

Underbust sizing (in/cm)

Onion Size

S

M

L

XL

Underbust (in)

26"-28"

29"-31"

31.5"-32.5"

33"-34.5"

Underbust (cm)

66-71 cm

72-79cm

80-83 cm

84-88 cm

Onion size

S

M

L

XL

Underbust (in)

26"-28"

29"-31"

31.5"-32.5"

33"-34.5"

Underbust (cm)

66-71 cm

72-79cm

80-83 cm

84-88 cm

underwear size guide

Underwear sizing

Onion size

Hip (in)

Hip (cm)

US Pants

S

34"-37"

86-94 cm

0-4

M

38"-41"

95-104 cm

6-10

L

42"-45"

105-114 cm

12-16

Onion size

Hip (in)

Hip (cm)

US Pants

S

34"-37"

86-94 cm

0-4

M

38"-41"

95-104 cm

6-10

L

42"-45"

105-114 cm

12-16
get in touch

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